How products ordered from The Barberrics LLC get to you, and what to do if something is not right.
1. Order Processing
We process orders in 1–2 business days after they are placed. You will get a confirmation when your order is placed and another when it ships or is ready for pickup.
2. Shipping
We currently ship within the United States only. We do not ship internationally.
Shipping rates and any applicable taxes are calculated at checkout based on your address and the size of your order. Delivery time depends on the carrier and your location and is not guaranteed.
Orders ship from our shop at 2515 W. Beverly Blvd, Montebello, CA 90640.
3. In-Shop Pickup
You can choose to pick your order up at the shop instead of having it shipped. We will let you know when it is ready.
We hold pickup orders for 14 days. After that, we return the items to stock and refund your order to the original payment method. If you need more time, call us at (323) 246-4167 and we will hold it.
Please bring your order confirmation when you come in.
4. Returns
You may return most products within 30 days of delivery or pickup. To be accepted, an item must be:
- Unused and in its original condition
- In its original packaging, with any seals intact
Opened grooming products cannot be returned. For health and hygiene reasons, this includes razors, blades, brushes, combs, and any product whose seal has been broken or that has been used. This is standard for personal-care goods and is not a judgment about you — we simply cannot resell them.
Gift cards and services are not returnable.
5. How to Start a Return
Call us at (323) 246-4167 or use our contact form with your order number before sending anything back. We will confirm your return is eligible and tell you where to send it. Items sent back without contacting us first may not be refunded.
You can also bring the item to the shop at 2515 W. Beverly Blvd, Montebello, CA 90640 during business hours.
6. Return Shipping Costs
You pay return shipping, unless the item arrived damaged, defective, or was not what you ordered — in that case we pay, and we will send you a prepaid label.
Original shipping charges are not refunded except where the item was damaged, defective, or incorrect.
7. Refunds
Once we receive and inspect your return, we will refund the purchase price to your original payment method. Refunds are issued through Shopify and usually appear within a few business days, though your bank or card issuer controls the final timing.
If a return is rejected because the item was used or unsealed, we will contact you before taking any further action.
8. Damaged or Incorrect Items
If your order arrives damaged or is not what you ordered, contact us within 7 days at (323) 246-4167 or through our contact form. Photographs of the item and the packaging help us sort it out quickly, so please keep them handy. We will replace it or refund it, whichever you prefer.
9. Contact Us
The Barberrics LLC
2515 W. Beverly Blvd, Montebello, CA 90640
Phone: (323) 246-4167
Contact form: https://thebarberricsbarbershop.com/contact